Billing
Where your organisation stands, how many documents you have made this month, and the plans you can choose.
Your trial
Every new organisation gets 14 days with everything in the Standard plan. No card is needed. A pill in the top bar shows the days left, and turns amber in the last three days.
You can choose a plan at any time during the trial. Your card is charged when the trial ends, not before. If two days or fewer remain, billing starts straight away.
The plans
| Starter | 100 documents a month. Print each note as you go. The three starter templates, edited freely. |
|---|---|
| Standard | 500 documents a month. Print and create in bulk. As many templates as you like. |
| Business | 2,000 documents a month and never stopped for volume. Priority support. No "Sent with Deliverta" line on signing pages and emails. |
Signed proof of delivery, attached to the Xero invoice and emailed to your customer, is on every plan. Pay monthly or yearly. A year costs ten months.
Prices show in the currency of your organisation's country in Xero: Australian, New Zealand, British, US or Canadian. Other countries see the Australian price, converted by Stripe into your currency at checkout, at Stripe's rate. No tax is added at present.
Choosing a plan
Pick Monthly or Yearly, then click Choose under a plan. You go to a secure checkout page run by Stripe, our payment provider, where you enter your card and, if you like, your business tax number and a promotion code. You come back to this page and the new plan shows within a few seconds.
Changing or cancelling
Click Manage billing. On Stripe's page you can change your card, switch plan or switch between monthly and yearly, download invoices, or cancel. A cancellation takes effect at the end of the period you have paid for. Moving to a smaller plan applies its limits straight away, counting the documents already made this month.
Monthly limits
The count is documents created in the calendar month, in your organisation's timezone. Delivery notes and packing slips count alike, and so do voided ones. The page shows the count, for example "37 of 500 documents this month".
Going over the limit does not stop a truck. You can keep creating documents up to 20% past the limit, with a notice to upgrade. Past that, creating is refused until you move up a plan or the month turns over. Business is never refused.
If a payment fails
Stripe retries the card and emails you. You keep access while it does. Click Manage billing to update your card.
When the trial or plan ends
Your documents stay readable, downloadable and printable one at a time. You cannot create documents or templates, or issue new signing links, until you choose a plan. Signing links already printed keep working until they expire, and their signed copies still reach Xero and your customer.
Still stuck?
Contact support with the docket number if your question is about one document. We answer within one business day.